Most “it doesn’t answer” reports are audio plumbing. Work down this list.
ovos-audio-diagnostics
This prints the detected sound server (PipeWire on stock images), the available outputs, and the current default. No output devices listed → hardware/cabling problem. Wrong default → step 3.
wpctl status # find your source (microphone) id
arecord -d 3 test.wav && aplay test.wav # record 3s and play it back
If the recording is silent, check wpctl volume/mute on the source:
wpctl set-volume <id> 1.0 / wpctl set-mute <id> 0.
The image auto-picks USB → HAT/DAC → headphone jack → HDMI at boot and on USB hot-plug. To re-run the selection or pick manually:
sudo systemctl restart autoconfigure_soundcard.service # re-run auto pick
ovos-audio-setup # interactive menu
cat /etc/OpenVoiceOS/i2c_platform # empty? the board wasn't recognized
sudo i2cdetect -y 1 # is the board on the bus at all?
sudo systemctl restart i2csound.service
systemctl --user status ovos-listener ovos-audio
journalctl --user -u ovos-listener -e # listener log (wake word, STT)
Generate a support bundle and ask in the OVOS community channels.